Privacy Policy

1. Data controller

HOLYERP d.o.o., Jurija Gagarina 12, 11070 Beograd (Novi Beograd), Serbia. Company registration number: 21489182.

Contact for privacy questions: intro@holycode.com. HOLYERP is part of the Holycode group (Switzerland).

2. What data we collect and why

• Demo request and question forms: name, business email, company and message. We use them to answer your inquiry and present our services. Legal basis: steps prior to entering into a contract and our legitimate interest. The data is stored in our website database, and a notification is sent to intro@holycode.com.
• Pricing calculator: the selections you enter, and your contact details only if you choose to submit them.
• Technical data: IP address, browser, device and pages visited, collected through cookies and similar technologies only after your consent (see section 4).

3. How long we keep data

Inquiry data: up to 24 months after the last contact, unless a business relationship is established. Analytics data: according to the retention settings of each tool (Google Analytics: 14 months).

4. Cookies and tracking technologies

Without your consent we only use strictly necessary cookies, for example to remember your cookie choice and language. All other tools load only after you click "Accept all" in the cookie banner.

• Google Tag Manager (Google Ireland Ltd.) — loads other tags — necessary.
• Google Analytics 4 (Google Ireland Ltd.) — website statistics — analytics consent.
• Google Ads conversion tracking and remarketing (Google Ireland Ltd.) — measuring ad results — marketing consent.
• Microsoft Advertising Universal Event Tracking (UET) (Microsoft Ireland Operations Ltd.) — measuring ad results — marketing consent.
• Microsoft Clarity (Microsoft Ireland Operations Ltd.) — session recordings and heatmaps to improve usability; form inputs are masked — analytics consent.

Google Consent Mode and changing your choice

We use Google Consent Mode. Before you consent, Google tags only send cookieless, aggregated signals and do not set analytics or advertising cookies.

You can change or withdraw your consent at any time via the "Cookie settings" link in the footer of every page.

5. Recipients and processors

We share data only with providers that help us run the website: Lovable (website hosting) and Supabase (website database), Google and Microsoft (analytics and advertising tools listed above), and our email provider for sending inquiry notifications. These providers act on our instructions. We do not sell personal data.

6. International transfers

Some providers may process data outside Serbia, the EU or Switzerland, for example in the USA. Such transfers rely on the EU-US Data Privacy Framework, the Swiss-US Data Privacy Framework and/or Standard Contractual Clauses.

7. Your rights

You have the right to access, rectification, erasure, restriction of processing, objection, data portability and to withdraw your consent at any time. To use these rights, write to intro@holycode.com.

You can also lodge a complaint with a supervisory authority: in Serbia the Commissioner for Information of Public Importance and Personal Data Protection (poverenik.rs), in the EU the authority of your country, in Switzerland the Federal Data Protection and Information Commissioner (FDPIC).

8. Changes to this policy

We may update this policy when our website or the law changes. The current version is always published on this page with its date.